These issues will show up in the Storefront event log. Often, issues with the credential wallet or DNS issues may arise. The Storefront services are not included with the infrastructure monitoring of Director. After that, you should check the event log of the Citrix Storefront. Find this by navigating to Configuration and then Licensing.Ĥ. While you can see this information in Director, there is more detailed information in Citrix Studio. The next thing you should check is licensing. When Director detects workloads that aren't functioning properly, it provides warning notifications at the top of the interface.ģ. The Citrix ADC interface displaying the status of the secure ticket authorities.Īnother option within the infrastructure section is to investigate if there is something wrong with your hosting connection and delivery controllers. Here, you can see if your virtual server is up and the status of the secure ticket authorities (Figure 1). Sign in to your ADC and click on Citrix Gateway, then Virtual Servers. First, check that the Citrix application delivery controller ( ADC ), or Netscaler, and the virtual servers on the ADC are up and functioning properly. If you run Citrix Virtual Apps and Desktops on premises, take the following steps:ġ. Imagine that you receive the calls from the helpdesk that end users cannot sign into their Citrix sessions. You should start the Citrix troubleshooting process with the most prominent issue end users might face: Citrix Virtual Apps and Desktops is unavailable. What to do when Citrix Virtual Apps and Desktops is not available As a Citrix administrator, the first steps you should take when troubleshooting Citrix Virtual Apps and Desktops on premises and with Citrix Cloud should be to ensure that the service is available. For remote workers that can't drive to the office and sign in locally, Citrix is their only avenue to accessing business resources, apps and data.Įven minor Citrix issues can lead to a bad user experience, and latency will make end users less productive, hurting the organization's output and efficiency. Significant issues such as a Citrix outage mean that users can't do their work.
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